Terms & Conditions


StyleSense personal styling services are provided for general fashion & styling advice purposes only


Payment in full must be made within 14 days of completing your styling session by cash or bank transfer. Invoices can be raised

A 5% fee will be applied daily to late payments

Any pre-payment received will be confirmed by StyleSense. Pre-payment or post-payment in installments can be prior arranged with StyleSense.

StyleSense loyalty scheme is at the discretion of StyleSense and can not be used in conjunction with any other offer and is not transferable to another client

All prices stated on the StyleSense website are in Australian dollars (AUD) without GST unless otherwise stated

Booking Policy

Completion of one of the following actions confirms your service booking and cancellation / refund policies will apply:

  1. Completion of your personal questionnaire and emailed back to StyleSense
  2. Any payment in advance

Cancellation Policy

Regardless of the above booking policy 1 or 2, cancellation fees apply if within a 72 hour window of your session:

  • 25% cancellation fee applies if cancelling within 72hrs
  • 50% cancellation fee applies if cancelling within 48hrs
  • 75% cancellation fee applies if cancelling within 24hrs including ‘no shows’

For services outside of 72hrs that have not yet started, won’t incur a fee and are welcome to reschedule to another date, see ‘Postponement Policy’.

All time changes or cancellations must be done by phone and confirmed by StyleSense that we’ve received your advice.

Postponement Policy

Postponements outside of 72 hours from your start time do not incur a fee.

Postponements within 72hrs of your start time – a new date must be set within a fortnight otherwise it’s deemed a cancellation and you will be charged on the 14th day from your booking, according to the cancellation policy timings above. The new service date does not have to be within the fortnight, just the scheduling of your new slot

Postponements within 72hrs of your start time may incur a 25% re-booking fee at the discretion of StyleSense if we cannot find another client to fill your slot at such short notice, however StyleSense understands the need to be flexible

Postponements within 24hrs of your start time may incur a 50% re-booking fee at the discretion of StyleSense if we cannot find another client to fill your slot at such short notice, however StyleSense understands the need to be flexible

If 2 postponements have been made, the 3rd postponement is classed as a cancellation and will be charged accordingly

Again, all time changes or cancellations must be done by phone and confirmed by StyleSense that we’ve received your advice.


Sorry, no refunds are given once you have confirmed your booking, see above 2 actions that confirm your booking.

If you have missed your appointment due to an emergency, it will be up to the discretion of StyleSense as to whether the service fee will be refunded / waived, or if your service will incur a cancellation fee.

Receiving refunds for clothes and other items purchased whilst shopping in store is the responsibility of the client. As such any refund request should be made directly to the store.

StyleSense 2 x Loyalty Schemes

1/. Loyalty

The StyleSense loyalty scheme is applicable for your 3rd full price, in-person booking made on either;
> Wardrobe Makeover
> Personal Shopping

You lock in your specific loyalty rate at the time of making your 3rd appointment.

This also locks in a lower price rate for your 4th session (if you choose to book one at a later date) which becomes your on-going hourly rate for any subsequent sessions of the above 2 services.

Your StyleSense loyalty rate is applicable for style sessions for yourself only, non transferable to friends / family and not in conjunction with any other offer.

Loyalty rates may change without notice and are not guaranteed

Your StyleSense loyalty rate can be withdrawn/changed at any time without prior notice.

2/. Referrals

When 4 of your referrals have completed a service, you qualify for a free 2 hour service redeemable against

  • Wardrobe Makeover *there may be a travel cost
  • Personal Shopping
  • Online Styling


Start times : we start promptly at the time quoted & agreed to in writing, so please be ready/arrive on time as you will be charged from this agreed start time

Be respectful of timed sessions eg. 2hr Express Makeover, as any time beyond the 2hr booking will be ‘extra time’ and charged accordingly.

Extra time will be rounded up to the 15 minutes to ensure best value for money and extra time will be charged at the current fee (eg. $65 per 30 minutes @ 2022 prices)

Gift Vouchers

All gift vouchers are valid for 6 months from the date of purchase but can be 1 year if pre-agreed by StyleSense. They are non refundable, nor are they redeemable for cash. Gift vouchers can be redeemed for other services of the same value or upgraded when the difference in price in paid in advance

Gift vouchers can be transferred to another person although the StyleSense loyalty program will not apply.

You can purchase gift vouchers by cash or bank transfer, including in installments by prior agreement with StyleSense, but the service must be paid in full prior to styling taking place.

It is the responsibility of the purchaser or receiver of the voucher to redeem the voucher within the allocated 6 month time period as noted on each voucher.

Once your voucher expires, it is unusable and non-refundable.

Personal Information

On completion of your initial questionnaire and emailing back your personal information to StyleSense, this action confirms your style session booking and cancellation costs will apply

If you fail to notify StyleSense of any allergies, disabilities, specific needs or wants relating to your service (eg: won’t buy from certain brands), prior to your session then StyleSense is not liable for fulfilling these needs.

Purchasing From Brands

StyleSense always aims to find all clothes & accessories on your shopping list but does not guarantee to find and supply every item as all items are subject to in-store availability.

When you purchase physical goods during a personal shopping session with StyleSense, you do so entirely at your own risk and enter in to a contract with the terms & conditions of the brand you purchase from, not with StyleSense.

StyleSense takes no legal responsibility for any goods or services we may offer, we are making a ‘recommendation’ only

Intellectual Property

Any style and colour information, including resources or ‘follow-up’ in any format sent pre, during or post completion of any style session belongs to StyleSense and must NOT be shared with any third parties without prior written consent from StyleSense

It is the clients responsibility to read this information and implement the learnings by yourselves, done so entirely at your own risk, for which StyleSense shall not be liable.

Limitation Of Liability

StyleSense takes no legal responsibility for any loss or accidents during any style session at any location including, but not limited to:

  • your home or location where your service takes place
  • StyleSense home location
  • in store or whilst shopping
  • during an event that StyleSense hosts or co-hosts

By booking a service, you agree to take personal liability for your actions and belongings during any style session.

StyleSense takes no legal responsibility for any goods or services we may offer on www.stylesense.net.au or from any other website noted on the site. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

Testimonials & Results

Any testimonials are not guarantees that you will achieve the same results.

Links To Other Websites

www.stylesense.net.au may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.stylesense.net.au and the owners of those websites.

www.stylesense.net.au takes no responsibility for any of the content found on the linked websites.

Copyright Notice

This website and its contents are the copyright of www.stylesense.net.au © 2021. All rights reserved.

Amendment Of Terms

StyleSense reserves the right to change, modify, add or remove portions of these terms at any time.

StyleSense reserves the right to refuse anyone who wishes to book any of our services or events.

Governing Law

This Terms & Conditions, together with our Privacy Policy and Website Terms and Conditions (including Disclaimer) found at www.stylesense.net.au form the entire agreement between you and StyleSense.

As an online business trading globally, we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure your information is protected. These set out your important rights and obligations in relation to engaging the services of StyleSense ABN 42523429886